1. General Provisions
1.1. This User Agreement (hereinafter — the “Agreement”) sets forth the terms of use of the digital platform iPRO WAYs, available at www.iproways.com.cy, as well as the mobile applications “iPRO WAYs” (collectively referred to as the “Platform”).
1.2. The Platform is owned and operated by IPRO WAYS DELIVERY SERVICES LIMITED, registered in the Republic of Cyprus (hereinafter — the “Company”).
1.3. This Agreement constitutes a public offer within the meaning of Cypriot law. Registration on the Platform and use thereof by the individual (hereinafter — the “Customer”) constitutes full and unconditional acceptance of the terms of this Agreement.
1.4. Use of the Platform is permitted only after careful review of the Agreement.

2. Terms and Definitions
Platform (Resource) — the online service and mobile applications iPRO WAYs, which enable users to place orders for transportation and logistics services.
Company (Administration) — IPRO WAYS DELIVERY SERVICES LIMITED, the operator of the Platform.
Customer — a natural person who has registered on the Platform for the purpose of placing orders for the transportation of goods.
Carrier — a natural person, sole proprietor or legal entity, registered on the Platform for the purpose of fulfilling orders.
Order — a request placed by a Customer for the transportation of goods (urgent or scheduled) via the Platform.
Transaction — the acceptance of the Order by the Carrier and the confirmation by the Customer.
Stripe — the payment system integrated with the Platform for receiving and transferring funds between participants (https://stripe.com).
Account — the Customer’s personal dashboard created upon registration.
Bonus Point — a conditional unit of reward for the Customer.

3. Subject of the Agreement
3.1. The Company grants the Customer access to the digital infrastructure for searching for and interacting with Carriers, as well as services for placing, paying for and tracking Orders.
3.2. The Company is not a carrier, freight forwarder, agent, employer or contractor of the Carrier and shall not be liable for the quality, timeliness or outcome of services provided by Carriers.
3.3. The Platform acts solely as a logistics order aggregator.
3.4. The Platform operates under a white‑label model: the Customer always has access to the information as to who will perform the Order.

4. Registration and Use
4.1. To use the Platform the Customer must register by providing accurate data: first and last name, e‑mail address, telephone number and setting a password.
4.2. Registration is permitted only for natural persons aged 18 years or older.
4.3. The Customer is responsible for the accuracy and currency of the data provided and for safeguarding his/her login credentials (username and password).
4.4. In the event of unauthorised access to the Account, the Customer must immediately notify the Company.

5. Types of Orders and Payment Procedure
5.1. The Platform offers two types of Orders:
Urgent (Same‑day) — to be fulfilled on the day of placement; the price is calculated automatically by the Platform’s algorithm.
Scheduled — placed in advance for a given day and time; price and conditions are agreed between the Customer and the Carrier.
5.2. Payment of Orders:
For urgent Orders payments are made via the international payment system Stripe (https://stripe.com). The Company does not store or process the Customer’s payment data (including bank card details). All payment data is transmitted directly to Stripe, which is certified as a Payment Service Provider at PCI DSS Level 1. See: https://stripe.com/docs/security.
By using the Platform the Customer agrees that payment operations are carried out via Stripe on the terms of that provider, including data processing, verification and storage of information. The Company is not responsible for any actions or omissions of Stripe, nor for any failures, delays or losses caused by the third‑party payment infrastructure. The Company is not the recipient of the Customer’s funds. Payment is made directly to the Carrier via Stripe, minus the Platform’s commission, as part of an automated process.
For Scheduled Orders, settlements are made directly between the Customer and the Carrier without involvement of the Company.
5.3. The Platform is free of charge for Customers. Commission is charged solely to Carriers.
5.4. The Customer is prohibited from:
• passing contacts before conclusion of a transaction via the Platform;
• arranging interaction with the Carrier directly outside the Platform.
Violation of this provision may result in temporary or full suspension of the Customer’s Account.

6. Order Cancellation and Penalties
6.1. Penalties apply only to urgent Orders. A penalty is charged as a percentage of the cost of the transport. Maximum values:
• before the Carrier’s dispatch — no penalty;
• after dispatch but before cargo hand‑over — 20%;
• if the Carrier has arrived on time but the cargo is not ready or the Customer is unavailable — 50%;
• if the Customer has specified dimensions and/or weight such that the cargo cannot be loaded into the vehicle selected under those specifications, the Company may impose a penalty of up to 50% of the Order cost. The application of the penalty is subject to review by the Platform’s Administration.
6.2. All penalty rates set out in this Agreement are maximum. The Platform’s Administration may at its discretion reduce the size of a penalty depending on the circumstances, but may not increase it beyond the stated maximum values.
6.3. Collection of penalties is effected automatically via Stripe.
6.4. If a penalty or other financial obligation of the Customer to the Company cannot be automatically collected via Stripe, the relevant amount will appear in the “Finance” section of the Account as an unpaid debt.
Until full payment of the debt:
• the Customer retains the ability to complete existing Orders;
• the placement of new Orders is blocked.

7. Customer’s Responsibility and Conduct
7.1. The Customer undertakes to:
• provide truthful information about the cargo;
• not use the Platform for fraudulent or misleading Orders;
• comply with the conditions of interaction with the Carrier.
7.2. The Customer is prohibited from placing Orders for cargoes that include or consist of goods subject to prohibition under the laws of the Republic of Cyprus, including but not limited to narcotic substances, firearms and ammunition, radioactive, chemical or biological hazardous materials, counterfeit goods, cultural assets and species protected by international treaties. This list is indicative and the Customer is obliged independently to verify the legality of the cargo, route and conditions of transport. The Company is not liable for verifying the legality of the cargo or its eligibility for transport.
In the event the Company identifies a breach of this clause the Company may:
(a) immediately block the Customer’s access to the Platform;
(b) submit full information about the Customer and the Order — including name, contact details, order history and cargo data — to the competent law‑enforcement authorities.
7.3. The Company may suspend the Customer’s access to the Platform in case of breach of the terms of this Agreement, and in the event of repeated breaches — fully block the Customer’s Account.
7.4. The creation of a new Account to circumvent blocking without the Company’s consent constitutes a breach of this Agreement and may lead to the unconditional deletion of the newly created Account.

8. Bonus System
8.1. For every paid 1 km of transport, the Customer is awarded 1 bonus point.
8.2. Upon accumulation of 100 bonus points, they will be automatically converted into a discount of €1 off the next Order.
8.3. The awarding and accounting of bonus points is effected according to algorithms defined by the Platform and may be amended at the Company’s discretion.

9. Limitation of Liability
9.1. The Company shall not be liable for:
• actions or omissions of Carriers;
• the condition, timing or quality of delivery;
• any losses or damage incurred in connection with the execution of an Order.
9.2. The Company only verifies the formal documentation of Carriers (registration of companies, valid driver’s licence for private transport providers).
9.3. The Customer evaluates the reliability of the Carrier at his/her own discretion.

10. Intellectual Property
10.1. All rights to the Platform, software, design, logos and content belong to the Company.
10.2. Use of the Platform’s materials without the written consent of the Company is prohibited.

11. Amendment of Terms
11.1. The Company may unilaterally amend the terms of this Agreement.
11.2. The current version is always posted at: https://iproways.com.cy/en/terms-use
11.3. Continued use of the Platform following publication of changes constitutes acceptance by the Customer of the new version.
11.4. If the Customer does not agree to the changes, he/she may delete his/her Account and cease use of the Platform.

12. Privacy & Personal Data
12.1. Upon registration the Customer provides the Company with personal data. Their processing is conducted in accordance with the Privacy Policy posted on the Website.
12.2. The Company takes all reasonable measures to protect the Customer’s data.

13. Applicable Law and Dispute Resolution
13.1. This Agreement is governed by the laws of the Republic of Cyprus.
13.2. All disputes are resolved by negotiation. If agreement cannot be reached — they are subject to the courts of Nicosia, Cyprus.

14. Miscellaneous
14.1. This Agreement constitutes the entire and exclusive Agreement between the Customer and the Company regarding use of the Platform.
14.2. The invalidity of any provision shall not affect the validity of the remaining provisions.
14.3. This Agreement is effective indefinitely and enters into force from the moment the Customer registers on the Platform.

Company:
IPRO WAYS DELIVERY SERVICES LIMITED
Republic of Cyprus
Edition dated 01 October 2025

User Agreement (Offer)