This privacy statement covers all aspects of the iPRO WAYs website (www.iproways.com.cy). Please read it carefully before accessing and/or using the application.

When reading this Privacy Policy, you should refer to the Terms and Conditions, as they apply to any users (available here https://iproways.com.cy/en/user_agreement).

IPRO WAYS DELIVERY SERVICES LIMITED is a Cyprus company. Using the Company's services, you transmit information to Cyprus and to any other place in the world where the Company has bases. By using the Company's services, you agree that your information and data will be stored and processed in the country/city where our servers are located; our servers are hosted in the Debian Firewall internal protection system and are located in the United Kingdom, London. Although in the future we could distribute instances of your database across multiple availability zones when deploying with multiple databases to improve functionality and quality iproways.com.cy. If you are a resident of another country, please note that Cyprus may not provide the same privacy protection as in your country of residence.

Information collection

IPRO WAYS DELIVERY SERVICES LIMITED controls the information distributed in the application and by the application itself. We may process user preferences in order to provide a better experience to Users and professionals, as defined in the terms and conditions available on our website.

IPRO WAYS DELIVERY SERVICES LIMITED takes all necessary precautions to ensure the privacy of personal information of users and specialists.

Why do we process and use personal data?

We may process personal data relating to users of our sites to facilitate the provision of our services in accordance with our applicable terms. We process the data provided by our users to provide a personalized experience. We do not store our users' data. Our user's data is stored in the web backend (on the server) and is protected by an SSL certificate. User data is deleted within 15 days after the account is deleted.

We process, use and temporarily store on the web backend (on the server) personal data under the following lawful bases:

where we have consent by the data subject;
where necessary to execute a contract with the data subject;
where it is necessary for compliance with a legal obligation;
where processing is necessary to protect the vital interests of the data subject or of another person;
where it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
where justified by the legitimate interest of IPRO WAYS DELIVERY SERVICES LIMITED or of the data subject’s legitimate interest or other’s.

What personal data of users we temporarily store and how we process

When you use findpro.com.cy, we temporarily store and process personal data about you to provide our services.

The above-mentioned data may include but is not limited to information and content you provide including, full name, username, password, email, date of birth, phone number, the user’s driving licence for verification reasons (not public), the user’s card’s details when paying for a service, country of residence, your device’s location, device information (device type e.g., android or IOS, FMT token), device permissions such as location, storage, camera (as applicable) information as to your personal preferences, demographics and psychographics. We also collect information which refer to the user’s personal preferences, demographics and psychographics. Where applicable, users may be requested to insert their card’s details in order to book a service.

What personal data of service providers we temporarily store and how we process it

The above-mentioned data may include but is not limited to information and content you provide including, full name, username, password, email, date of birth, phone number, the details of the service provider when receiving money for a service, country of residence, sector of expertise, information as to their degree/certification, registration/ license number, sufficient proof of having the right to be exercising your profession in the relevant country, official national identity card or international passport or driving license, your device’s location, device information (device type e.g., android or IOS, FMT token), device permissions (location, storage, camera).

Account Credentials

In order to use findpro.com.cy, you are required to create a profile by registering. To register you have to provide your full name, username, password, email, phone number. Alternatively, the users can open a profile on the website by logging in through their Facebook account, Google account or Apple account and select the account type. When creating an account, we temporarily store these data for authentication and/or verification purposes.

When you create an account with iproways.com.cy, you choose to provide us with personal data about yourself. Such data which will be displayed on your website profile. For example, in the App, you may voluntarily provide your Personal Data, such as your profile photo, information you write on your profile bio, and any other information that you add on your profile on the App. You should carefully consider what personal data to include in your Profile, and you can review and change that information at any time by accessing the “Edit Profile” section of the App.

Location and Distance Information

When you use the App, you have permitted us to have the access to view your precise location (e.g. your latitude and longitude) ("Location"). You may also revoke this permission and disable the location services on your device.

Messages

When you send a message using iproways.com.cy (which could include content such as photos, location, audio, video, emoji, etc.) to a Carrier listed on the website, we temporarily store your messages, instead of instantly deleting them, in order maintain the flow of your interactions and conversations. But we never permanently collect or sell your personal data, nor the content of your messages.

We do not process the content of your messages as we value your privacy and freedom of private expression and communication. But, if someone reports a message you sent, we will review the reported message, or the 10 messages before and after the reported message, including the reported message. Each situation is examined on our sole discretion and only in extraordinary situations. This is to maintain the safety of our platform.

Mailing list

IPRO WAYS DELIVERY SERVICES LIMITED may create a mailing list for some or all of the site using the user’s email address and use it to send promotional emails or any other type of emails relating to the Company’s services. We will only use this information in aggregate form in order to assess general users’ interest in various internal and third-party products and services. We will not pass your personal and contact information to any other organization apart from any affiliate entities of the Company. You will receive regular emails from the application if you choose to sign up for a mailing list. If you no longer wish to receive our newsletters, you may unsubscribe from our mailing list at any time.

Hardware and Software Information

We collect certain hardware and software information about you and your device such as device make, device model, carrier, data connection type, browser type, operating system, IP address, domain name, all of the foregoing collectively known as “Hardware and Software Information”.

How long are general data retained?

We temporarily store personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. As long as the account is in the application, we will temporarily store the data necessary to run and display their account. Once you delete your account, all the data will be cleared within 15 (fifteen) days. For more information about the retention period of specific data please contact us.

Who do we share personal data with?

We will not share information about the data subject with anyone without a contractual legal basis and unless the law and our policies allow us to do so.

If you book a service, you privately submit personal data such as your name, payment card information, billing information, address, telephone number, and email address to one of our third-party payment processors.

IPRO WAYS DELIVERY SERVICES LIMITED will not receive or process payment card information directly; however, our third-party service providers may provide certain information to us (e.g., your name, phone number, partial payment card number, and email address).

We may have or may create multiple bases around the world and therefore we may share information globally and around the world with/to our different branches and organizations that fall under our parent company, in accordance with this Policy. Information controlled by IPRO WAYS DELIVERY SERVICES LIMITED may be stored, transferred or transmitted to, and processed in other countries outside where you live for the purposes described in this Policy. These data transfers are necessary to provide the services set forth in the website’s Terms, and to globally operate and provide our Services to you. We utilize standard contractual clauses approved by the European Commission and rely on the European Commission's adequacy decisions about certain countries, as applicable, for data transfers from the EEA to the United States and other countries.

Applicable to residents of the United States of America

Use of Personal Data outside the U.S.A

If you are a resident of the United States of America, you have explicitly consented to the transfer and processing of your data outside the United States of America to any other jurisdiction throughout the world, prior to the use of findpro.com.cy.

You may withdraw your consent to the use of your personal data at any time by deleting your account.

Data subject rights:

Under the General Data Protection Regulation, you as the Data subject, have the following rights:

the right to access personal data and supplementary information;
the right to have inaccurate personal data rectified, or completed if it is incomplete;
the right to erasure (to be forgotten) in certain circumstances;
the right to restrict processing in certain circumstances;
the right to data portability, which allows the data subject to obtain and reuse your personal data for your own purposes across different services;
the right to object to processing in certain circumstances;

Legal disclaimer

Though we make every effort to preserve user privacy, IPRO WAYS DELIVERY SERVICES LIMITED may need to disclose personal information when required by relevant law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on IPRO WAYS DELIVERY SERVICES LIMITED.

Business transitions

In the event IPRO WAYS DELIVERY SERVICES LIMITED goes through a business transition, such as a merger, acquisition by another person, company or other legal entity, or sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred and you hereby consent to such transfer of information.

Links and information

Our application contains links to other sites. Please keep in mind that IPRO WAYS DELIVERY SERVICES LIMITED is not responsible for the privacy policies of such other sites. We recommend that you be aware when you leave our app and read the privacy statements of each website that collects personal information. This privacy statement applies exclusively to information collected by IPRO WAYS DELIVERY SERVICES LIMITED.

Notification of changes

Whenever IPRO WAYS DELIVERY SERVICES LIMITED changes its privacy policy, we post these changes here and elsewhere so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. IPRO WAYS DELIVERY SERVICES LIMITED will notify you by email or other means if such a change occurs.

How to contact us

Data subjects can exercise all their rights by sending an e-mail request to info@iproways.com.cy.

If you have concerns about how we collect or use your personal information, you should report your concerns to us or directly to the office of the Personal Data Protection Commissioner. The complaint forms will be provided to you at the Commissioner's office at www.dataprotection.gov.cy.

For any General Data Protection Regulation (EU) 2016/679 (“GDPR”)-related inquiries, any suggestions about our privacy policy or complaints, please contact us at info@iproways.com.cy.

Privacy policy and personal data protection